Do AI Notes work for in-person sessions?

Yes. You select the same button and can use them with a client in person as well. We always encourage clinicians to test this first, to be sure the computer’s microphone picks up both the therapist’s and the client’s voices. The reports have been very positive, and we have not heard of anyone having an issue.

What does HHS say a Business Associate Agreement contains?

HHS writes that under the Privacy Rule a BAA describes the permitted and required uses and disclosures of PHI by the business associate, provides that the business associate will not use or disclose PHI beyond what the agreement or the law allows, and provides that the business associate will follow the Privacy Rule when it carries out a covered entity's obligations. HHS's sample provisions add safeguards under the Security Rule for electronic PHI, a report to the covered entity of any use or disclosure the contract did not provide for, the return or destruction of PHI at the end of the contract where feasible, and the same restrictions for any subcontractor with access to PHI. HHS also states that a business associate is directly liable for complying with certain provisions of the HIPAA Rules.

Can a clinician keep what they typed during the session?

Yes. A clinician can keep anything they entered during the session, and it is amended into the AI-generated note if they choose. They can then edit the amended draft.

Is telehealth included in the free trial?

Yes. Telehealth is included in full during the 14-day free trial. A clinician can hold a session in the trial with screen sharing, chat, virtual backgrounds, and up to 16 participants.

Does a practice sign a contract for telehealth or AI Notes?

No long-term contract applies, and a practice can cancel at any time. Telehealth is month to month, and a clinician can pause it month to month during a leave without ongoing charges. The Unlimited Plan for AI Notes carries no contract, and the On Demand plan has no monthly commitment, so a clinician who holds telehealth sessions on some days can pay for the notes they generate on those days, or cancel or start the Unlimited Plan for any month.

How HIPAA-compliant AI progress notes for therapists work

In a study of 263 doctors and other medical clinicians at six US health systems, the share who were burned out dropped from about half to under 40% after one month of using an AI scribe. A second study, of 902 outpatient clinicians in Boston, found an AI scribe saved them more than a minute per note.

My Best Practice's AI Progress Notes generate a draft of the progress note, and you can then edit it and sign it yourself if you choose.

How do HIPAA-compliant AI progress notes for therapists work in My Best Practice?

Within minutes of a telehealth appointment ending, the clinician who held it can open a structured draft of the progress note. The clinician can then edit the draft and sign it if they choose, and a supervisor can review and countersign a supervisee's notes.

A clinician can hold the video session with up to 16 participants, each with their own link and reminder. For typed notes, a clinician can start from a universal template or any custom note they want from many perspectives, e.g., CBT, DBT, ACT, or REBT. After a couple, family, or group session, the clinician can write one note and have it placed in each member's chart. An owner can keep clinical records, documentation, client communication, and billing data in one HIPAA-compliant system.

AI progress notes for therapists: hold the session, open the draft within minutes, edit and sign if they choose

Do AI scribes save clinicians time?

In the studies so far, AI scribes have saved outpatient physicians and other medical clinicians time per note, but none of them was a study of therapists. In a randomized trial of 238 outpatient physicians in 14 specialties, physicians using one AI scribe spent 9.5% less time in notes than a usual-care group, and physicians using a second scribe showed no significant change against that group. At six US health systems in 2024, 263 physicians and advanced practice practitioners used an AI scribe for 30 days, and the share who met a burnout cutoff fell from 51.9% to 38.8%; the study had no control group. In 200 notes from 73 clinicians at one academic health system, clinicians most often edited the orders, symptoms, medications, and diagnoses in the AI draft before they finalized it.

Among therapists themselves, a survey of 62 psychologists at one academic medical center found that 48.4% met criteria for burnout. Psychologists who reported too little time for documentation reported more severe burnout, but once the researchers also accounted for how much control each had over their workload, documentation time no longer predicted burnout.

Among 263 clinicians using an AI scribe for 30 days, burnout fell from 51.9% to 38.8%

Does My Best Practice sign a BAA that covers AI progress notes?

Yes. My Best Practice signs a Business Associate Agreement with every practice, encrypts client information in transit and at rest, and logs each access to and change of Protected Health Information (PHI). A clinician who uses AI Notes with the My Best Practice platform maintains HIPAA compliance. HHS counts an EHR vendor and the vendor of a transcription app among the business associates it describes, and writes that a covered entity shares PHI with a business associate once a BAA is in place.

What do AI progress notes cost in My Best Practice?

A clinician pays $2 a note on the On Demand plan or $60 a month per professional on the Unlimited Plan, and either plan needs the telehealth add-on at $20 a month per professional.

Item	Price
Core EHR, first clinician	$39 a month
Core EHR, each additional clinician	$19 a month
Telehealth add-on	$20 a month per professional
AI Notes, On Demand	$2 a note
AI Notes, Unlimited Plan	$60 a month per professional
Telehealth plus unlimited AI Notes	$80 a month per professional

This is what a practice pays each month for the core EHR, telehealth, and AI Notes in My Best Practice, at list prices.

A group of ten clinicians with telehealth for everyone pays My Best Practice $410 a month, and $1,010 a month when every one of them also takes the Unlimited Plan for AI Notes.

Open a 14-day free trial and hold a telehealth session in it.

Disclaimer: This post is for general information only. It does not provide legal, ethical, or clinical guidance, and it is not a substitute for advice from an attorney, your licensing board, your professional association, or a qualified clinical supervisor or consultant. The studies described here were done in specific settings, and their findings may not apply to your practice. Before making decisions about your staff, your compliance obligations, or client care, consult the appropriate professionals.

References

Booth, S. E., Gould, R., Cibotti, N., Fields, R., Horng, S., Jegadeesan, V., Li, S., Narayan, D., Rubins, D. M., O'Donoghue, A. L., Simrak, A., & Stevens, J. P. (2026). Impact of unrestricted artificial intelligence scribe deployment in a single health system on clinician workload and productivity. Annals of Internal Medicine. Advance online publication. https://doi.org/10.7326/ANNALS-25-05294
Guo, Y., Hu, D., Yang, Z., Kim, S., Tran, B., Lee, J., Vallabhaneni, S., Zehrung, R., Sutari, S., Tam, S., Chow, E., Perret, D., Pandita, D., & Zheng, K. (2026). What do clinicians edit in ambient AI-drafted clinical documentation? A qualitative content analysis. Journal of the American Medical Informatics Association, 33(8), 1457-1465. https://doi.org/10.1093/jamia/ocag073
Lukac, P. J., Turner, W., Vangala, S., Chin, A. T., Khalili, J., Shih, Y.-C. T., Sarkisian, C., Cheng, E. M., & Mafi, J. N. (2025). Ambient AI scribes in clinical practice: A randomized trial. NEJM AI, 2(12). https://doi.org/10.1056/AIoa2501000
My Best Practice. (n.d.). AI Notes. https://www.mbpractice.com/ai-notes
My Best Practice. (n.d.). Features. https://www.mbpractice.com/features
My Best Practice. (n.d.). Frequently asked questions. https://www.mbpractice.com/faqs-frequently-asked-questions/
My Best Practice. (n.d.). My Best Practice [Home page]. https://www.mbpractice.com/
My Best Practice. (n.d.). Pricing and insurance. https://www.mbpractice.com/pricing-and-insurance/
Olson, K. D., Meeker, D., Troup, M., Barker, T. D., Nguyen, V. H., Manders, J. B., Stults, C. D., Jones, V. G., Shah, S. D., Shah, T., & Schwamm, L. H. (2025). Use of ambient AI scribes to reduce administrative burden and professional burnout. JAMA Network Open, 8(10), e2534976. https://doi.org/10.1001/jamanetworkopen.2025.34976
Trombello, J. M., David, N. S., Robbins, M. A., & Ruchinskas, R. A. (2022). Burnout during the COVID-19 pandemic: Descriptive and predictive data from a survey of psychologists at a single academic medical center. Academic Psychiatry, 46(6), 718-722. https://doi.org/10.1007/s40596-021-01562-4
U.S. Department of Health and Human Services, Office for Civil Rights. (n.d.). Business associates. https://www.hhs.gov/hipaa/for-professionals/privacy/guidance/business-associates/index.html
U.S. Department of Health and Human Services, Office for Civil Rights. (2013, January 25). Sample business associate agreement provisions. https://www.hhs.gov/hipaa/for-professionals/covered-entities/sample-business-associate-agreement-provisions/index.html

How HIPAA-compliant AI progress notes for therapists work in My Best Practice

How do HIPAA-compliant AI progress notes for therapists work in My Best Practice?

Do AI scribes save clinicians time?

Does My Best Practice sign a BAA that covers AI progress notes?

What do AI progress notes cost in My Best Practice?

References

Frequently Asked Questions

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